Refund policy

Return and Refund Policy

 

We want you to be completely satisfied with your purchase from Garage Door Supply Center. If you need to return an item, we are here to help.

 

1. Return Window

You have 30 days from the date you received your item to request a return.

2. Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

Condition: The item must be unused, uninstalled, and in the same condition that you received it.

Packaging: It must be in the original packaging.

Proof of Purchase: You must provide the receipt or proof of purchase (order number).

3. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Custom-Cut Items: Items that have been specifically cut, sized, or configured to your unique specifications (e.g., custom springs, custom tracks).

Installed/Used Items: Any item that has been installed, used, or shows visible signs of wear.

Clearance/Final Sale Items: Items marked as "Final Sale" or "Clearance."

Gift Cards.

4. How to Start a Return

  1. Contact Us: To initiate a return, please fill up the form in the Contact us page with your Order Number and the reason for the return.

  2. Wait for Authorization: We will review your request and, if approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  3. Ship the Item: You are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Restocking Fee: A 15% restocking fee may be applied to returns for reasons other than a defective product or an error on our part. This fee covers the cost of processing and inspecting the returned item.

6. Damages and Issues (Our Mistake)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If the issue is our fault (e.g., wrong item sent, damaged in transit), we will cover the cost of return shipping and ensure you receive the correct item or a full refund promptly.

Contact Information

If you have any questions regarding your return, please fill-up the form in the contact us page.